Refund policy

NORDIVA

 

 

RETURNS POLICY

We're happy to offer free returns within 30 days of delivery.

Can I return my order? Yes, you can.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receiving your order.

To be eligible for a return, the order must meet the following conditions:

• The order must include all original parts and components, and the packaging must be returned in the same condition in which it was received.
• The product must only show signs of normal handling. Damage caused by careless or improper handling is excluded.
• Products for which hygiene is important must be thoroughly cleaned before the return process begins.
• If the product is found to be defective immediately upon receipt, this must be reported promptly.
• Returns will be processed within 7 business days. If all return conditions are met, the return will be officially accepted within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through the customer's fault.

How can I return my order? If your order meets the conditions above, please follow these steps to initiate the return process:

Send an email to: nordiva.tienda@gmail.com

Please make sure your email includes the following information:

• Order number
• Reason for the return request
• Photo of the product in case of damage
• Customer's first and last name
• Customer's address

We will then contact you and provide you with the correct return address. Never send the return to the sender's address — we will provide you with the correct return address after you have contacted us.

Return shipping is free for eligible returns made within the 30-day window described above.